From online shopping to virtual fitting rooms, from personal shoppers to self-checkout kiosks, even to the newer creation of digital wayfinding for instore shopping, the world of retail has seen some huge changes in the past few years. Today, a retailer cannot simply stock some good products and expect consumers to come flocking in those days are long gone. As another year draws to a close, many are left wondering what will be the next big thing in retail, and rightly so.


When Retail Vision spoke to some of the experts in this industry about the future of retail, this is what they had to say. Omnichannel flexibility, customer empowerment, technology-enabled customer centricity a number of exciting challenges await the world of retail. These interesting ideas are guaranteed to be of great help to businesses striving to reach the top or set themselves apart from the competition, and it goes without saying that the customer will be the ultimate winner.